Birth of Assistance

Forty years ago, in 1963 a gentleman called Pierre Desnos started the first assistance company with one telephone and ten persons. He was motivated after his friends suffered from a serious car accident while traveling in Spain – helpless, not knowing the local language. He realized how vulnerable travelers are away from home.


Today, Assistance has grown into an international service industry providing a diverse range of helpline services, and Europ Assistance, the company he started is one of the largest assistance companies in the world today covering over 100 million people worldwide.

Among the diverse clientele for Assistance solutions include;

  • insurance organizations
  • credit card organizations
  • motor vehicle fleet operators
  • companies with Employee Benefit Schemes
  • companies requiring “out of hours” sales support and call centre management