Star Claims Assistance Centre is a 24/7 Customer Support Helpline for motor insurance policyholders, manned by trained representatives, who will:
- Provide accident assistance to your insureds to meet their immediate “on site” needs.
- Assist your insured to gather claims information.
- Generate a notification of first loss to the insurer within 24 hours.
- Generate the insurance claim report electronically within 48 hours.
- Provide web access to the insurance claims report and case artifacts, including photos, video and audio recordings
The Claims Domino Effect
When accidents happen… it’s a race against time:
- Your Client needs quick and hassle free assistance to meet their immediate needs, like towing, repatriation of the insured and passengers, and emergency services.
- You need timely, accurate and complete information, to start the claims process.
Delays in starting the claims process, means:
- Longer downtime and inconvenience to your client.
- Higher or exaggerated claims costs to you.
- Delays in claims settlement
So Why Use Star Claims Assistance Centre? →
Star Claims Assistance Centre is a customer support solution that offers the following features to the traditional claims process for gathering claims information:
- Seamless data capture with immediate notification of loss within 24 hours.
- Ready integration with mobile apps.
- Ready integration with internal documentation/ processes.
- Customization of reports to your specific needs.
- Multi-media claims artifacts.
- End-to-end branding.
It’s Easy as 1,2,3… →
Our Claims Assistance Representatives are available 24/7. Reporting a Claim to Star Claims Assistance Centre is as easy as 1, 2, 3….
Step 1: Call
- Assist you with your immediate “on site” needs. Take audio statements of what happened.
- Receive photo and video evidence of the accident
Step 2: Snap
- Take photo and video evidence of the accident scene
- If required, the Claims Assistance Representative with dispatch a Technical Field Coordinator to assist.
Step 3: Send
- Simply reply and upload your photos and videos of the accident and other case artifacts.
For further information on our Claims Assistance Centre please contact us.